Give your managers another tool useful in a team-based work environment; your sales force a critical marketing skill and your customer contact representatives a strategic communication tool. Based on the principled negotiation model developed by the Harvard Program on Negotiation, the focus is on reaching good agreements and strengthening relationships. New offerings include a customer service course, strategic communication skills, and coaching sessions.
Levels I, II, III, and IV offered
Core topics include:
- Managing difficult people and difficult situations
- 3- Step format: Preparation, Negotiation, Follow Up
- Case Studies and skills inventory
If you would like additional information regarding this course, please contact us.