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Writing to Influence
Improve corporate correspondence - internal and external - by training your employees to write to express rather than to impress. Our business writing course works with their memos, proposals, e-mail, and letters to sharpen grammar and language skills.
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Negotiation Skills
Give your managers another tool useful in a team-based work environment; your sales force a critical marketing skill and your customer contact representatives a strategic communication tool. Based on the principled negotiation model developed by the Harvard Program on Negotiation, the focus is on reaching good agreements and strengthening relationships. New offerings include a customer service course, strategic communication skills, and coaching sessions.
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Strategic Communication Skills

This course can transform a good communicator into a great communicator. Whether you are talking with a colleague or a customer, learn how to keep conversations on track and productive with communication strategies such as: giving and receiving feedback, bridging to the issue, probing for information, getting to points of agreement, and narrowing the field of focus - to name a few.

Core topics include:

  • Understanding differences & how to work through them
  • Learning and practicing strategic communication skills
  • Multiple 1-on-1 and group role-plays using "real life" scenarios

If you would like additional information regarding this course, please contact us.

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