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Writing to Influence
Improve corporate correspondence - internal and external - by training your employees to write to express rather than to impress. Our business writing course works with their memos, proposals, e-mail, and letters to sharpen grammar and language skills.
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Negotiation Skills
Give your managers another tool useful in a team-based work environment; your sales force a critical marketing skill and your customer contact representatives a strategic communication tool. Based on the principled negotiation model developed by the Harvard Program on Negotiation, the focus is on reaching good agreements and strengthening relationships. New offerings include a customer service course, strategic communication skills, and coaching sessions.
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The Leader as Communicator: Managing the Message

As you prepare your executives and managers to be leaders, teach them how to be great communicators as well. This program is designed for an environment of change where leaders need to align employees around core values and critical business issues. Leaders learn how to frame a corporate message so that their work groups understand the company's direction, how their job will be affected, and what action is expected of them.

Core topics include:

  • Role of the leader in changing times
  • Managing employee resistance
  • Organizing motivational messages

If you would like additional information regarding this course, please contact us.

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