Writing to Influence
Improve corporate correspondence - internal and external - by training your employees to write to express rather than to impress. Our business writing course works with their memos, proposals, e-mail, and letters to sharpen grammar and language skills.
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Negotiation Skills
Give your managers another tool useful in a team-based work environment; your sales force a critical marketing skill and your customer contact representatives a strategic communication tool. Based on the principled negotiation model developed by the Harvard Program on Negotiation, the focus is on reaching good agreements and strengthening relationships. New offerings include a customer service course, strategic communication skills, and coaching sessions.
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Negotiation Skills: Beyond the Basics

Provide your experienced negotiators, or anyone dealing with tough negotiators, the opportunity to sharpen their skills. This course incorporates the principles in Getting to Yes and Getting Past No in understanding the dynamics of any negotiation, working through complex issues, receiving feedback on practice negotiations and working with real world cases.

Core topics include:

  • Negotiator behaviors
  • Use of power in negotiations
  • Strategies for dealing with difficult people and difficult situations

If you would like additional information regarding this course, please contact us.

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