Have your customers become harder to handle? Are their problems more complex? This program combines the theory of principled negotiation with advanced communication skills to give customer contact personnel an edge in managing difficult conversations. It is a proven addition to core customer service training that will reduce the length of calls and improve customer relationships.
Core topics include:
- Managing difficult people and difficult situations
- Skills Inventory
- Multiple role-plays based on a company's product or service.
If you would like additional information regarding this course, please contact us.