This course can transform a good communicator into a great communicator. Whether you are talking with a colleague or a customer, learn how to keep conversations on track and productive with communication strategies such as: giving and receiving feedback, bridging to the issue, probing for information, getting to points of agreement, and narrowing the field of focus - to name a few.
Core topics include:
- Understanding differences & how to work through them
- Learning and practicing strategic communication skills
- Multiple 1-on-1 and group role-plays using "real life" scenarios
If you would like additional information regarding this course, please contact us.